Refund policy

Last Updated: September 2026

At SunsetShirt, operated by AVEXIA LLC, we want you to be satisfied with your purchase. Because our products are made to order specifically for each customer through our print-on-demand production partners, including Printify and its fulfillment partners, we do not accept standard returns or exchanges for reasons unrelated to a product defect or an error on our part.

Please review the policy below before placing your order.

1. Damaged, Defective, or Incorrect Items

We offer a replacement or refund when:

✔ Your order arrives damaged.
✔ The product has a manufacturing defect.
✔ The print is materially defective, incorrect, or damaged.
✔ You received the wrong product.
✔ You received the wrong size, color, or variant due to an error on our part.

If you experience any of these issues, please contact us within 30 days of the delivery date.

To Submit a Claim

Email: support@SunsetShirt.com

Please include:

Your order number
A clear description of the problem
Clear photographs showing the issue
Photographs of the product and packaging when relevant

We may request additional information or photographs when necessary to investigate the claim.

2. Customer Ordering Errors

Because our products are custom-made after an order is placed, we generally cannot accept returns, exchanges, or refunds when the customer:

Selects the wrong size
Selects the wrong color or product variant
Enters an incorrect shipping address
Changes their mind after production has begun
No longer wants the product
Orders an incorrect quantity

We strongly recommend reviewing your order details, size, color, shipping address, and product selection carefully before completing your purchase.

3. Returns

Unless required by applicable law, customers are not required to return defective, damaged, or incorrectly shipped products in most cases.

If a return is specifically requested by SunsetShirt, we will provide instructions regarding the return process.

Customers should not send products back to the return address shown on the shipping package or to any third-party fulfillment facility without contacting us first.

4. Replacements

When a claim is approved, we may provide a replacement product at no additional cost.

Replacement orders may be produced and shipped through Printify or another fulfillment partner used by SunsetShirt.

The replacement will generally be for the same product, size, color, and design originally ordered unless otherwise agreed.

5. Refunds

If a refund is approved, the refund will normally be issued to the original payment method used for the purchase.

Once processed by SunsetShirt, refunds may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

If the original payment method is no longer available, please contact us so we can determine an appropriate solution.

6. Lost or Missing Packages

A package marked as delivered by the carrier but reported missing by the customer may require an investigation with the applicable shipping carrier.

Please contact us as soon as possible if you believe your package was lost or incorrectly delivered.

We will work with our fulfillment and shipping partners to investigate the issue.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided by the customer, we may be unable to provide a refund or replacement.

If you notice an address error immediately after placing an order, contact us as soon as possible at support@teepara.com. We will attempt to assist, but because orders may enter production quickly, changes cannot be guaranteed.