Shipping policy
Last Updated: September 2026
This Shipping Policy applies to all orders placed through sunsetshirt.com, operated by AVEXIA LLC.
sunsetshirt uses print-on-demand production and fulfillment services, including Printify and independent fulfillment partners, to produce and ship products to customers.
1. Order Processing and Production
All sunsetshirt products are made to order.
After an order is successfully placed, it is generally sent to production. Production and processing normally take approximately:
1–3 business days
Production is generally performed Monday through Friday.
Orders placed after 4:00 PM EST may begin processing on the next business day.
During periods of high order volume, holidays, promotional events, or unexpected operational circumstances, production may occasionally take longer than the estimated processing period.
2. Estimated Shipping Times and Rates
The following are estimated standard and express shipping rates and delivery windows:
| Destination | Standard Rate | Standard Delivery | Express Rate | Express Delivery |
|---|---|---|---|---|
| United States | $4.99 | 4–7 business days | $9.99 | 2–3 business days |
| Canada | $6.99 | 5–9 business days | $12.99 | 3–4 business days |
| United Kingdom | $4.99 | 4–8 business days | $7.99 | 2–4 business days |
| Europe | $4.99 | 5–9 business days | $7.99 | 2–4 business days |
| Australia & New Zealand | $6.99 | 7–14 business days | $12.99 | 3–5 business days |
| Rest of World | $11.99 | 10–20 business days | $21.99 | 5–8 business days |
Delivery estimates begin after the order has completed production and has been handed to the shipping carrier.
These delivery times are estimates and are not guaranteed delivery dates.
3. Tracking Information
Once your order has been shipped, a tracking number may be provided to the email address associated with your order.
Tracking information may take some time to become active after the carrier receives the package.
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package when necessary.
4. Shipping Delays
Delivery times may be affected by circumstances outside our control, including:
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Carrier delays.
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Severe weather.
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Public holidays.
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Customs processing.
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Transportation disruptions.
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Incorrect or incomplete shipping information.
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High seasonal order volumes.
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Customs inspections.
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Other events beyond the reasonable control of TeePara or its fulfillment partners.
sunsetshirt cannot guarantee delivery by a specific date unless explicitly stated otherwise at checkout.
5. Packages Delayed Beyond the Estimated Delivery Window
If your package has not arrived within 5 business days after the estimated delivery window, please contact us at:
Please provide your order number so that we can investigate the shipment with the applicable fulfillment or shipping partner.
6. Lost Packages
If a package is confirmed as lost by the applicable shipping carrier or fulfillment partner, TeePara will review the circumstances and, where appropriate, provide a replacement or other resolution in accordance with our Refund & Replacement Policy.
Packages marked as delivered by the carrier may require additional investigation before a replacement or refund is approved.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for entering an accurate shipping address during checkout.
sunsetshirt is not responsible for delays, failed deliveries, returns, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.
If you discover an address error, contact us immediately at support@sunsetshirt.com. We will try to assist, but address changes cannot be guaranteed once an order has entered production or fulfillment.
8. Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless explicitly stated at checkout, these charges are generally the responsibility of the customer.
TeePara does not control customs processing times or the amount of any applicable import charges.
Customers are responsible for complying with the import requirements applicable in their country.
9. Delivery Address and Responsibility
Please carefully verify your shipping address before completing your purchase.
Once an order has been handed to the shipping carrier, delivery is subject to the carrier's procedures and policies.
sunsetshirt will make reasonable efforts to assist customers with shipment issues but cannot control the carrier's delivery operations.
10. Contact
sunsetshirt
Operated by AVEXIA LLC
Email: support@sunsetshirt.com
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM EST
We aim to respond within 24 hours during normal business days.